Service, Regulatory Updates and Important Notifications

                  Service News

                  Service News

                  Stay on top of the latest regulatory updates, service disruptions,
                  service news and alerts.

                  Service News for Customers

                  There will be a temporary change to the FedEx Express service this Easter Bank Holiday.

                  FedEx Express will operate as normal on Good Friday but there will be no collections or deliveries on Monday 22 April 2019.

                  Normal collections and deliveries will resume on Tuesday 23 April 2019.

                  If you have any questions please contact Customer Service.

                  Have a great Easter Bank Holiday weekend!

                  If you ship to Ecuador, Romania and/or Slovakia, please note that from 1 April 2019, you will need to use the correct postal codes and postal code formats when you ship to any of these three countries using your online FedEx automation solution.

                  From the effective date without correct postal code information you will no longer be able to generate a shipping label using your FedEx automation solution.

                  This change will help to prevent lost or abandoned shipments, enhancing our customer service, as well as satisfying regulatory compliance requirements.

                  Do you use the address book feature?

                  If you frequently use the address book feature or other recipient address source, please update any entries for these countries and save the correct postal code and format by March 31, 2019. We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.

                  The following table shows the postal formats for these countries. Please note that Ecuador postal formats are also changing.

                  Country Code


                  Postal Format Effective April 1, 2019
                  LAC XXXXXX (6 digits)*
                  XXXXXX (6 digits)
                  EU XXXXX (5 digits)

                  *Note: Previous postal format contained only five digits.

                  To learn more
                  Please contact your local Customer Services team.

                  IATA has reported that lithium batteries are now the preferred energy source for many consumer goods ranging from mobile phones and children's toys to cars and e-bikes. Such shipments are however considered dangerous goods and can pose a safety risk if not prepared in accordance with transport regulations. Click here to get more information.

                  Mitigate risk and improve safety

                  From now on, when you prepare shipments containing lithium batteries Section II (UN3481 & UN3091) using FedEx Ship ManagerTM at please indicate which type(s) of lithium batteries you have included in your shipment.

                  As Section II lithium batteries are less regulated than other type of lithium batteries, your selection will help us increase their visibility throughout our network; and ensure the safety and integrity of your dangerous goods shipments until their final destinations.

                  Easy to use

                  • In the header at the top of this page, select Ship and then Ship online – all features
                  • Enter your login & password, if you are not logged in yet
                  • Select Ship and then Create a Shipment to complete your shipment details
                  • Under the Special Services (optional) section, select “Lithium Batteries/Cells” and the description that applies to your shipment:

                    • Lithium Ion Batteries/Cells packed with equipment (UN 3481 - Packing Instruction 966)
                    • Lithium Ion Batteries/Cells contained in equipment (UN 3481 - Packing Instruction 967)
                    • Lithium Metal Batteries/Cells packed with equipment (UN 3091 - Packing Instruction 969)
                    • Lithium Metal Batteries/Cells contained in equipment (UN 3091 - Packing Instruction 970)

                  To learn more

                  • Read more about lithium batteries in the IATA Dangerous Goods Regulations Manual available for purchase at This manual contains information on lithium battery packing, marking, labelling & documentation.

                  In compliance with the new U.S. Executive Order and with immediate effect, all inbound and outbound services to and from Syria are suspended until further notice.

                  Regulatory Updates

                  Exporting Food and Drug Administration (FDA) regulated products to the US has always required shippers to provide mandatory product information set by the FDA on their shipping documentation.

                  Recently the FDA increased the number of data elements required to complete shipping entries which included the addition of FDA Product and Intended Use Codes, preferably as part of the accompanying commercial invoice or on a separate information sheet. These are compulsory and make entering UNKNOWN (UNK) in any category no longer acceptable.

                  The new additions apply to all FDA-controlled commodities - medical devices, human and animal drugs and biological products - with the biggest impact being on medical devices. If any part of the accompanying shipping documentation is inaccurate or incomplete, such shipments will no longer be accepted for entry into the US.

                  As a result, in order to avoid shipment delays, we encourage all FedEx customers exporting FDA-regulated products to make sure their shipping documentation is accurate, complete and fully FDA-compliant.

                  For more information on how to check that your shipping documentation complies with the new regulations, please click here. Alternatively you can follow the guidelines provided on the FDA website.

                  The Comprehensive Economic and Trade Agreement (CETA) between the European Union (EU) and Canada provisionally entered into force on 21 September 2017. It eliminates approximately 98% of all import duties1 between the two regions and opens up big opportunities for businesses by making it easier to import and export goods and services.

                  Key benefits for your business

                  • The agreement makes it cheaper for EU businesses to trade in Canada (and of course for Canadian businesses to trade here) by cutting the duties companies have to pay at customs.
                  • It could also mean new trading partners, investment opportunities as well as easier access to materials and parts for your products and much more.


                  To benefit from a 0% import duty rate, the products imported into Canada need to be of EU origin (likewise, of Canadian origin for products imported into the EU). It is important to note that certificates of origin will not be issued by the customs authorities and the EUR1 form cannot be used as proof of origin. Proof of origin is now based on a declaration and not a formal certificate.

                  As an exporter, you will have to write a statement of origin on your commercial invoice - or any other commercial document - along with a complete description of your products. The originating products will then benefit from CETA on the basis of the origin declaration.

                  Please note that for shipments valued over 6,000 EUR, you will have to indicate your Registered Exporter system Number (also known as a REX number) with your Statement of Origin. If you do not currently have a REX number, you will need to become registered using the REX system before proceeding.

                  To view a sample statement of origin or learn more on REX Registration, please visit our CETA page.

                  How FedEx can help

                  At FedEx, we can help your business reach its potential on the global stage. When it comes to exporting to Canada, we offer shipping services with customs-cleared, door-to-door deliveries from the EU to Canada in just 1-3 business days2.

                  Please contact FedEx if you are considering doing business with Canada.

                  1 Some agricultural products will remain restricted, and duties on some other products will be eliminated through a tariff phase-out over the next few years.

                  2 Transit times and delivery service may vary depending on destination and origin. Please contact Customer Service on 03456 07 08 09 to validate service availability depending on your zipcode.

                  FedEx Express is making the following changes to our Dangerous Goods (DG) shipping policy. This independent initiative anticipates prospective regulatory changes in response to growing concerns about the safe handling of bulk or standalone shipments of lithium batteries.

                  As of January 1st, 2017 FedEx Express customers sending bulk shipments of lithium batteries (United Nations (UN) number 3090 & United Nations (UN) number 3480) can only do so by treating all such shipments as fully regulated Dangerous Goods (DG) commodities.

                  This initiative also helps us increase the visibility of lithium battery types throughout our network and ensure the integrity of such DG shipments until their final destinations.

                  How does this initiative change bulk lithium battery shipments?

                  With effect from January 1st, 2017, FedEx Express customers shipping UN 3090 & UN 3480 shipments must carry out the following steps:

                  • Add a Shipper's Declaration for Dangerous Goods which can only be completed by DG-trained personnel.
                  • Include the United Nations (UN) number on the Lithium Battery?Mark?(IATA Figure 7.1.C), which you can use as of January 1st, 2017. However, if you would like to use up your pre-labeled packaging or labeling you have in stock with the Lithium Battery?Label?(IATA Figure 7.4.H), you may continue to do so until December 31st, 2018, after which the Lithium Battery?Mark?becomes mandatory.?

                  Note: if using the Lithium Battery?Label, FedEx requests that you add the UN number on the package adjacent to this label [FX-05]. This will become a mandatory requirement by FedEx on July 1st, 2017.

                  Lithium Battery?Mark?
                  (valid as of January 1st, 2017)

                  Lithium Battery Mark

                  Lithium Battery?Label?
                  (valid till December 31st, 2018)

                  Lithium Battery Mark

                  * Place for UN number(s)

                  ** Place for telephone number for additional information

                  In addition, although this new rule does not apply to individual lithium batteries packed with or contained in equipment (UN3091 and UN3481 as defined in Section II), you will need to follow the same instructions as explained above regarding the inclusion of the Lithium Battery Mark or the Lithium Battery Label.

                  • Add a Class 9 Lithium Battery Label and Cargo Aircraft Only label to each shipment
                  Lithium Battery
                  Cargo Aircraft
                  • Review all lithium battery shipment packing to ensure it meets IATA packing instructions UN 3480 - PI965 & UN 3090 - PI968.

                  Note that a Dangerous Goods handling surcharge might apply to shipments containing such lithium batteries.

                  Where can you find more information?

                  • Read about the new FedEx Express Lithium Battery Policy Change in the IATA Dangerous Goods Regulations Manual available for purchase at This also carries information on lithium battery packing, marking, labelling & documentation.

                  Important Notifications

                  Unauthorised use of FedEx? Business Names, Service Marks and Logos

                  FedEx has been alerted to the unauthorised use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.

                  Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.

                  Recognising Phishing Scam E-mails and sms messages

                  Recognising phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:

                  • Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.
                  • Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address, such as or
                  • Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
                  • Spelling and grammatical errors and excessive use of exclamation points (!).

                  FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to?[email protected].

                  If you have any questions or concerns about services provided by FedEx, please review our services at?FedEx Services?or contact?FedEx Customer Service.

                  The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorised use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.

                  Thank you for helping us identify and take action against e-mail & sms fraud.

                  NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.

                  FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.

                  The use of the FedEx logo and name on these websites is unauthorised and our legal department will address this matter with the relevant authorities.

                  FedEx is committed to protecting the security and integrity of our network.

                  While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.

                  We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.

                  Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.