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Service News for Customers
There will be a temporary change to the FedEx Express service this Easter Bank Holiday.
FedEx Express will operate as normal on Good Friday but there will be no collections or deliveries on Monday 22 April 2019.
Normal collections and deliveries will resume on Tuesday 23 April 2019.
If you have any questions please contact Customer Service.
Have a great Easter Bank Holiday weekend!
If you ship to Ecuador, Romania and/or Slovakia, please note that from 1 April 2019, you will need to use the correct postal codes and postal code formats when you ship to any of these three countries using your online FedEx automation solution.
From the effective date without correct postal code information you will no longer be able to generate a shipping label using your FedEx automation solution.
This change will help to prevent lost or abandoned shipments, enhancing our customer service, as well as satisfying regulatory compliance requirements.
Do you use the address book feature?
If you frequently use the address book feature or other recipient address source, please update any entries for these countries and save the correct postal code and format by March 31, 2019. We recommend updating your recipient delivery address information now to prevent issues with shipping label generation.
The following table shows the postal formats for these countries. Please note that Ecuador postal formats are also changing.
Postal Format Effective April 1, 2019
|LAC||XXXXXX (6 digits)*
||XXXXXX (6 digits)|
|EU||XXXXX (5 digits)|
*Note: Previous postal format contained only five digits.
To learn more
Please contact your local Customer Services team.
In compliance with the new U.S. Executive Order and with immediate effect, all inbound and outbound services to and from Syria are suspended until further notice.
The Comprehensive Economic and Trade Agreement (CETA) between the European Union (EU) and Canada provisionally entered into force on 21 September 2017. It eliminates approximately 98% of all import duties1 between the two regions and opens up big opportunities for businesses by making it easier to import and export goods and services.
Key benefits for your business
- The agreement makes it cheaper for EU businesses to trade in Canada (and of course for Canadian businesses to trade here) by cutting the duties companies have to pay at customs.
- It could also mean new trading partners, investment opportunities as well as easier access to materials and parts for your products and much more.
To benefit from a 0% import duty rate, the products imported into Canada need to be of EU origin (likewise, of Canadian origin for products imported into the EU). It is important to note that certificates of origin will not be issued by the customs authorities and the EUR1 form cannot be used as proof of origin. Proof of origin is now based on a declaration and not a formal certificate.
As an exporter, you will have to write a statement of origin on your commercial invoice - or any other commercial document - along with a complete description of your products. The originating products will then benefit from CETA on the basis of the origin declaration.
Please note that for shipments valued over 6,000 EUR, you will have to indicate your Registered Exporter system Number (also known as a REX number) with your Statement of Origin. If you do not currently have a REX number, you will need to become registered using the REX system before proceeding.
To view a sample statement of origin or learn more on REX Registration, please visit our CETA page.
How FedEx can help
At FedEx, we can help your business reach its potential on the global stage. When it comes to exporting to Canada, we offer shipping services with customs-cleared, door-to-door deliveries from the EU to Canada in just 1-3 business days2.
Please contact FedEx if you are considering doing business with Canada.
1 Some agricultural products will remain restricted, and duties on some other products will be eliminated through a tariff phase-out over the next few years.
2 Transit times and delivery service may vary depending on destination and origin. Please contact Customer Service on 03456 07 08 09 to validate service availability depending on your zipcode.
FedEx Express is making the following changes to our Dangerous Goods (DG) shipping policy. This independent initiative anticipates prospective regulatory changes in response to growing concerns about the safe handling of bulk or standalone shipments of lithium batteries.
As of January 1st, 2017 FedEx Express customers sending bulk shipments of lithium batteries (United Nations (UN) number 3090 & United Nations (UN) number 3480) can only do so by treating all such shipments as fully regulated Dangerous Goods (DG) commodities.
This initiative also helps us increase the visibility of lithium battery types throughout our network and ensure the integrity of such DG shipments until their final destinations.
How does this initiative change bulk lithium battery shipments?
With effect from January 1st, 2017, FedEx Express customers shipping UN 3090 & UN 3480 shipments must carry out the following steps:
- Add a Shipper's Declaration for Dangerous Goods which can only be completed by DG-trained personnel.
- Include the United Nations (UN) number on the Lithium Battery?Mark?(IATA Figure 7.1.C), which you can use as of January 1st, 2017. However, if you would like to use up your pre-labeled packaging or labeling you have in stock with the Lithium Battery?Label?(IATA Figure 7.4.H), you may continue to do so until December 31st, 2018, after which the Lithium Battery?Mark?becomes mandatory.?
Note: if using the Lithium Battery?Label, FedEx requests that you add the UN number on the package adjacent to this label [FX-05]. This will become a mandatory requirement by FedEx on July 1st, 2017.
(valid as of January 1st, 2017)
(valid till December 31st, 2018)
* Place for UN number(s)
** Place for telephone number for additional information
In addition, although this new rule does not apply to individual lithium batteries packed with or contained in equipment (UN3091 and UN3481 as defined in Section II), you will need to follow the same instructions as explained above regarding the inclusion of the Lithium Battery Mark or the Lithium Battery Label.
- Add a Class 9 Lithium Battery Label and Cargo Aircraft Only label to each shipment
- Review all lithium battery shipment packing to ensure it meets IATA packing instructions UN 3480 - PI965 & UN 3090 - PI968.
Note that a Dangerous Goods handling surcharge might apply to shipments containing such lithium batteries.
Where can you find more information?
- Contact your FedEx Express Customer Services and ask for the Dangerous Goods Specialist
- Read about the new FedEx Express Lithium Battery Policy Change in the IATA Dangerous Goods Regulations Manual available for purchase at www.iata.org. This also carries information on lithium battery packing, marking, labelling & documentation.
FedEx is committed to protecting the security and integrity of our network.
While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.
We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.
Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.